FAQS

❓ Frequently Asked Questions (FAQs)

How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 5–10 business days, depending on your location.

How can I track my order?

Once your order ships, you’ll receive an email with your tracking number. Please allow 24–72 hours for tracking updates.

Can I change or cancel my order?

Orders can only be changed or canceled within 12 hours of placing the order. After that, the order may already be in processing.

Do you ship internationally?

Yes, we ship to select international locations. Delivery times and customs fees vary by country.

What if my package is lost or delayed?

If your order is delayed, please allow extra time. If your package appears lost, contact the carrier first, then reach out to us for support.

Are your products safe for all skin types?

Our products are made with high-quality ingredients; however, individual reactions may occur. We recommend performing a patch test before full use.

How can I contact customer support?

You can email us at weecom2025@gmail.com. Our response time is 24–48 business hours.